Reservations are made online or directly with Boat Serenity.

• The service is confirmed after full payment of the total amount, made by credit card (Visa, Mastercard) via a secure payment link.
• A written confirmation (email or message) is sent to the client, serving as the service contract.
• The passenger register (full identity) must be completed before boarding.
• Default boarding : Hommage Hotel & Residences 4* Marina, Baie Nettlé Other locations possible on request, with additional charge.
• Passengers must arrive15 minutes before the scheduled departure time.
• All prices are quoted including VAT, excluding mandatory local taxes.
• For certain destinations, mandatory local taxes (e.g., Anguilla entry tax of €35 per person) apply. These taxes are not included in the listed price and must be paid in cash directly to the crew on the day of the excursion.
• Passport is required for certain destinations (e.g., Anguilla) and must be provided at the time of booking and presented on the day of the excursion.

By confirming the reservation, the client acknowledges having read the excursion description, the usual weather conditions, and any potential usage limitations.

Cancellation or modification by the customer :

Boat Serenity offers flexible conditions while ensuring optimal organization of its private trips.

• More than 72 hours before departure : 70% refund of the paid amount OR possibility to reschedule within 6 months of the original date.
• Between 24 and 72 hours before departure : no refund possible, but rescheduling may be offered subject to availability.
• Less than 24 hours before departure or no-show : no refund and no rescheduling possible.

Any modification (date, time, options, or number of participants) must be submitted in writing at least 24 hours before departure and remains subject to the availability of the boat and crew.

Boat Serenity reserves the right to retain any amounts already received to cover preparation, booking, and boat unavailability costs.

Cancellation or modification by Boat Serenity :

Safety and the quality of the experience take priority. Boat Serenity may need to modify or cancel a trip in the following cases :

• Adverse weather conditions compromising safety (strong winds, high waves, storms, dangerous sea warnings).
• Technical failure, administrative restrictions, or any other force majeure event.

In these situations :

• Rescheduling the trip will be offered as a priority.
• If rescheduling is not possible, le a full refund of amounts paid will be issued.

A passing rain shower or cloudy sky does not constitute a valid reason for cancellation. Boat Serenity cannot be held responsible for additional expenses incurred by the client (accommodation, transport, etc.) in the event of cancellation due to force majeure.

• Snorkeling, paddleboard, floating mat..
• Wearing a life jacket is required depending on the activity.
• Water activities are free and unsupervised: each participant is responsible for themselves.
• Children under 12 must remain under the mandatory supervision of an adult.
• Fishing is strictly prohibited on board.

Some activities may be suspended depending on weather conditions or local regulations.

• Included : sodas, beers, wines, juices for children, water, cocktails
• Champagne includedfor the Sunset package

• Towed buoy – 30 min for 1 to 2 people
• Waydoo – motorized snorkeling
• Flyboard – thrill experience
• Souvenir pack – photos & vidéos (drone + GoPro)
• Restaurant drop-off
• Champagne, spirits, or specific drinks : on request
• Additional hour of navigation

• Boat Serenity is insured for the maritime transport of passengers in accordance with applicable regulations.
• No responsibility is assumed for loss or theft of personal belongings.
• In case of client delay, the return time will not be adjusted.
• Any incident must be reported immediately to the skipper so that a report can be made for the insurance claim.

• The information collected is treated confidentially and is never shared with third parties without prior consent.
• In accordance with the General Data Protection Regulation (EU 2016/679), each client has the right to access, correct, delete, and object to the processing of their data.
• These rights can be exercised by a simple request to : This email address is being protected from spambots. You need JavaScript enabled to view it..

• These terms and conditions are governed by French law applicable in Saint-Martin.
• In case of a dispute, the parties agree to seek an amicable solution before taking any legal action.
• Failing that, disputes will be brought before the competent courts of Saint-Martin. .